Active Incident
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PAYONE eCommerce Online Processing




Operational

PAYONE eCommerce Background Processing




Operational

PAYONE eCommerce PMI




Operational

External Processing




Operational

PAYONE internal Acquiring




Partial Service Disruption

Omnichannel - CommercePlatform - API




Operational

Omnichannel - CommercePlatform - Portal




Operational

Delayed PayoutsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

PAYONE internal Acquiring

Locations

PAYONE eCommerce


April 21, 2026 12:40PM CEST
IDENTIFIED

we must inform you that a malfunction has occurred where we received duplicate files. The payout of money is currently stopped and will continue as soon as possible. The payment processing in general and the PAYONE platform are not affected by this malfunction. We will inform you immediately when the payout is back in operation.
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